Skip to main content

TATA Consultancy Recruits Freshers

Experience: 0 - 4 Years

Location: Mumbai

Education: UG - Any Graduate - Any Specialization  
PG - Post Graduation Not Required

Industry Type: BPO/ITES

Functional Area: ITES/BPO/KPO, Customer Service, Ops.

Job Description:
Screening calls of Collection agents located in US and identify whether the call is ratable or not. Then these screened calls have to be passed on to the US agents for them to monitor.

Performance measured on a monthly basis on no. of calls evaluated per production hour, accuracy scores.

Key Responsibilities:

Process success parameters include –

1. Productivity – Calculated on no. of calls evaluated per production hour

2. Accuracy – 90%. Quality of the calls evaluated, based on the samples checked by the internal and client quality group.

Desired Candidate Profile:

1. 1 to 2 years of experience. Fresher's with good communication skills can also apply

2. Comfortable working in Staggered Shifts

3. Ability to Multi-task

4. Good Language skills (English written)

5. Good e-mail management skills

6. Good keyboard skills (Typing 25 wpm)

7. Computer basics & MS Office

Company Profile:
xAs business subsidiary of TCS, TCS BFS BPO has been a pioneer in the BPO industry. By virtue of holding premier position as one of the largest financial services BPO in India, it brings with it a strong financial services domain expertise and the ability to provide holistic and innovative suite of financial products across Corporate Banking, Capital Markets, Consumer Banking and Insurance. With over a billion transactions and calls handled, TCS BFS BPO transcends multiple environments and time zones on a 24x7 basis.

Driven by state-of-the-art infrastructure, a quality and control environment, a solid workforce, we strive to bring the best IT-enabled solutions to our clients. As a Global Processing Center, we at TCS BFS BPO are known across the universe for our instant delivery mechanisms, quality of service and most importantly, our people.

We have established best in class practices in solutions identification & migrations, consistently delivering operational excellence in a controlled & highly compliant environment, with internal and external validation/recognition through awards & certifications.We are an Equal opportunity employer with strong Employer of Choice proposition. Our human capital, which is foundation of any BPO operation, is a testimony of our investment in growing with our people.

Contact Details

Company Name: Tata Consultancy Services

Website: Not Mentioned

Address: Not Mentioned

Telephone: Not Mentioned

Keywords: Quality, Agent, Associate

How to Apply


Popular Posts

DOT NET Interview Questions with Answers

When not to use Design Patterns?Do not use design patterns in any of the following situations.• When the software being designed would not change with time.• When the requirements of the source code of the application are unique.If any of the above applies in the current software design, there is no need to apply design patterns in the current design and increase unnecessary complexity in the design.When to use Design Patterns?Design Patterns are particularly useful in one of the following scenarios.• When the software application would change in due course of time.• When the application contains source code that involves object creation and event notification.Benefits of Design Patterns:The following are some of the major advantages of using Design Patterns in software development.• Flexibility• Adaptability to change• ReusabilityWhat are Design Patterns?A Design Pattern essentially consists of a problem in a software design and a solution to the same. In Design Patterns each pattern…

PDF Converter Ultimate - Awesome Converter

PDF Converter Ultimate 
Convert your documents to PDF, and PDF documents to Word, Excel, JPG, and more, right on your Android device. Conversions are accurate and very fast, layout is preserved, and best-on-market OCR engines will take care of your scanned files. Easy to use app, and amazing conversion quality makes this app the ultimate converter for your phone. You can convert files from your phone, or files from your favorite cloud services directly within our app. Files are being converted by our powerful servers, and after conversion is done, result is downloaded to your device and files are being deleted from our servers. This also means the app won't burden your processor or RAM, nor it will drain your battery.

• Conversions are fast and accurate
• Scanned and complex documents are converted as well 
• Immediate conversions for free users
• Several conversion types available depending on the file format needed
• No limit on file size or number of files you can convert
• Convert f…

Free Java Tutorial from Guru99

Guru99 Goal is to provide Fun and Free Education for ALL.

Guru99 recently create tutorials on JAVA that took 190 hours to create with beautifully annotated screenshots, videos and is very comprehensive.

The course covers

JAVA Basics like Java Virtual Machine (JVM) and Download and Install Guide.
It also introduces Concepts of OOPs, Constructors, Inheritance, Memory Management, Exception Handling and Conditional Loops.
We also touch on advanced topics like Multithreading, Timer and Java Reflection API

Here is the Link:


free java tutorial, guru99, learn java online for free, java classes, java videos, java interview questions and answers, java topics.

Visual Studio 2008 - Interview Questions with answers

New Features of Visual Studio 2008 for .NET Professionals1. LINQ Support

LINQ essentially is the composition of many standard query operators that allow you to work with data in a more intuitive way regardless.

The benefits of using LINQ are significant – Compile time checking C# language queries, and the ability to debug step by step through queries.

2. Expression Blend Support

Expression blend is XAML generator tool for silverlight applications. You can install Expression blend as an embedded plug-in to Visual Studio 2008. By this you can get extensive web designer and JavaScript tool.

3. Windows Presentation Foundation

WPF provides you an extensive graphic functionality you never seen these before. Visual Studio 2008 contains plenty of WPF Windows Presentation Foundation Library templates. By this a visual developer who is new to .NET, C# and VB.NET can easily develop the 2D and 3D graphic applications.

Visual Studio 2008 provides free game development library kits for games develo…

DesignEvo - A free and easy online logo designer

DesignEvo is easy-to-use online logo design tool with millions of icons, 100+ stylish fonts, 3,000+ practical logo templates and handy editing tools. It can help people easily create appealing and effective logos for their brands, websites, blogs, social media channels, etc.

 It is really awesome and intuitive interface. Easy to design and customize. A person can easily design by selecting a pre-defined logo design and modify it on the fly.

Hardly you need 1 minute to design your new logo with minor modifications.

Its really awesome site. I suggest you to try it out.

You can discover more about DesignEvo here:

Learn more about Designevo @ YouTube

designevo, free logo design, logo maker, create a logo, easy logo maker, design logo free, free logo, logo designs, logo images

Contact Form


Email *

Message *